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BestOdds Casino Privacy Policy

At BestOdds Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at bestodds.com or bet.bestodds.com. We operate under strict regulatory obligations as a licensed UK gambling operator, and we take our responsibilities to you seriously. By using our services, you agree to the practices described in this document. If you have any questions about how we handle your data, please contact our team at cs@bestodds.com.

Who We Are

BestOdds Casino is operated by Razorbill Links Limited, a company registered on the Isle of Man (company number 137746C), with its registered office at Ground Floor, Douglas Chambers, Douglas, IM1 4LA, Isle of Man. We hold a licence issued by the UK Gambling Commission (account/licence number 66479) and offer our services exclusively to UK residents aged 18 and over. As your data controller, we are responsible for deciding how and why your personal data is processed.

What Information We Collect

When you register and use our services at BestOdds, we may collect the following categories of personal data:

  • Your full name, date of birth, and residential address (required for KYC verification)
  • Contact details, including your email address and telephone number
  • Payment information, such as debit card details (Visa, Mastercard), Apple Pay data, or Yaspa account references
  • Identity verification documents submitted during account opening or AML checks
  • Source-of-funds information where required by law or our regulatory obligations
  • Gameplay and transaction history, including deposits, withdrawals, and wagers placed
  • Login credentials and account activity data
  • Device information, IP address, and browser data collected during your sessions
  • Communications you send us, including support requests submitted to cs@bestodds.com

How We Use Your Personal Data

Here at BestOdds, we use the information we collect for several important purposes, all of which are either necessary to deliver our services or required by law:

  • To verify your identity and age before processing deposits or withdrawals, in line with UK Gambling Commission requirements
  • To process your financial transactions, including deposits from £5 and withdrawals from £5, and to apply our closed-loop payment policy
  • To comply with Anti-Money Laundering (AML) regulations and carry out source-of-funds checks
  • To administer your account, including managing bonuses such as the welcome offer of 250 Free Spins using promo code '50fsx5', and ongoing Reel Rewards promotions
  • To provide 24/7 customer support and respond to your queries
  • To detect and prevent fraud, cheating, and other prohibited activities
  • To meet our responsible gambling obligations, including GAMSTOP registration and interaction with our self-exclusion tools
  • To improve our platform, personalise your experience, and carry out internal analytics
  • To send you promotional communications where you have given us permission to do so

Legal Basis for Processing

Our BestOdds platform processes your data on the following legal grounds under UK GDPR and applicable data protection law:

  • Contract performance – processing necessary to provide the services you have signed up for
  • Legal obligation – processing required to comply with UK Gambling Commission rules, AML legislation, and other regulatory duties
  • Legitimate interests – processing for fraud prevention, platform security, and service improvement
  • Consent – where you have explicitly agreed, for example to receive marketing communications

Sharing Your Information

We do not sell your personal data to third parties. However, at BestOdds Casino, we may share your information with the following categories of organisations where necessary:

  • Payment processors and financial institutions that facilitate your deposits and withdrawals
  • Identity verification and KYC service providers
  • Our game and content providers, including Pragmatic Play, Playson, and Wazdan, to the extent required for service delivery
  • The UK Gambling Commission and other regulatory or law enforcement bodies when legally required
  • eCOGRA, our approved Alternative Dispute Resolution (ADR) provider
  • GAMSTOP, the national self-exclusion scheme with which we are registered
  • IT and security service providers who support our platform infrastructure

All third parties we work with are contractually required to handle your data securely and only for specified purposes.

Data Retention

We retain your personal data for as long as your account remains active and for such additional periods as required by law. In line with UK Gambling Commission regulations and AML rules, we typically retain records for a minimum of five years following account closure. Where data is no longer needed, we securely delete or anonymise it.

Your Rights

As a UK resident, you have rights under data protection law in relation to the personal data we hold about you. These include:

  • The right to access the personal data we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to request erasure of your data, subject to our legal obligations
  • The right to restrict or object to certain types of processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent
  • The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at cs@bestodds.com. We will respond to your request within the timeframes required by applicable law.

Cookies and Tracking Technologies

Our BestOdds platform uses cookies and similar tracking technologies to ensure our website functions correctly, to remember your preferences, and to understand how users interact with our services. These technologies help us improve your experience across both desktop and mobile, including our native iOS and Android apps available on the App Store and Google Play. You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our platform.

Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our BestOdds Casino systems are designed with security as a priority, and we regularly review our practices to ensure your information remains safe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or regulatory guidance. When we make material changes, we will notify you through our platform or via email. Your continued use of our services following any update constitutes your acknowledgement of the revised policy. The current version of this document is always available on our website.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our team by email at cs@bestodds.com. Our customer support is available around the clock, and we aim to resolve all complaints within eight weeks in line with our regulatory commitments.

Content updated: July 12, 2026